Refund policy

We want you to love what you ordered. If something's not right, we'll fix it.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or isn't what you ordered, you don't need to ship anything back. Just email us at calmerieshop@gmail.com within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — your choice.

Changed Your Mind?

We offer free returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. Email calmerieshop@gmail.com with your order number and we'll send you a free prepaid return label. Once we receive and inspect the item, we'll process your refund within 10 business days.

To start a return, email calmerieshop@gmail.com with your order number and reason for return.

Refunds

Approved refunds are returned to your original payment method within 10 business days. Banks and card providers may take additional time to post the credit. If 15 business days have passed since your refund was approved and you haven't seen it, contact us at calmerieshop@gmail.com.