FAQ

How long does shipping take?

Most orders are processed within 1–2 business days. Delivery typically takes 7–15 business days. You'll receive a tracking number by email as soon as your order ships.

How do I track my order?

Once your order ships, you'll get an email with a tracking link. Click it at any time to see where your package is.

Where do you ship to?

We ship across the United States and to select international destinations. If we don't yet ship to your country, you'll see this at checkout before you pay.

What is your return policy?

We offer free 30-day returns. If you're not happy with your purchase for any reason, email us at calmerieshop@gmail.com and we'll make it right — replacement or full refund, no questions asked.

My item arrived damaged. What do I do?

Email us at calmerieshop@gmail.com with a photo of the damage and your order number. We'll send a replacement or issue a full refund right away.

Can I change or cancel my order?

Contact us within 12 hours of placing your order and we'll do our best to make changes. After that, the order may already be in processing. Email calmerieshop@gmail.com as soon as possible.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are SSL encrypted and 100% secure.

Do I need special adapters or outlets?

No. All our products are USB powered or come with US-compatible plugs. They work with any standard outlet, power bank, or laptop.

Do I need an account to order?

No account required. You can check out as a guest. Creating an account lets you view past orders and check out faster next time.

Still have questions?

We'd love to help. Email us anytime at calmerieshop@gmail.com and we'll get back to you within 24 hours.